CUSTOMER SERVICE AND RETURNS

Please contact – info@ateliereb.com

Customers can return the items within 14 days of receiving the order. The item must be unworn, unwashed and in its original packaging. We do not cover return shipping costs and the client must create the return label. 

We always recommend using a shipping method with a tracking number and sharing that tracking information once available. 

The return shipping address for items that were sent from Scotland 

Atelier E.B
3a Queen Charlotte Lane
Edinburgh
EH6 6AY
Scotland, UK

The return shipping address for items that were sent from Portugal 

Index (return)
Rua 29 de Setembro, nº 163 (Warehouse C9)
4760-774 Vilarinho das Cambas
Portugal

Once we receive and inspect the returned item, the refund should be issued for the product value (excluding the original shipping cost) to the client's original payment method.